TIMED - HYBRID SOLUTION
Combined digital technology with a physical product to develop a medication management system for assisted living facilities.
Role - PRODUCT DESIGN, UX, UI
Year - AUGUST - NOVEMBER 2022
Client - Aptar CSP Technologies
OVERVIEW
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HOW CAN DIGITAL TECHNOLOGY IMPROVE MEDICATION RECORD KEEPING WITHIN ASSISTED LIVING FACILITIES?
I designed tiMED, a prescription cap attachment and digital interface system that allows nurses to easily manage, administer, and record their patient's medications. It allows the user to easily locate the correct medication bottle in the physical world and the correct patient and administration method in the digital interface.
Solution
My Approach
Research
Design
Evaluate
Comparative Analysis
Interviews
Personas
Informed Brainstorming
Wireframes
User Feedback
High-Fidelity Wireframes
Interactive Prototype
Usability Testing
Presentation
Further Design Iterations
01
02
03
Timeline
August 2022 - November 2022
Refined December 2022
Tools
Adobe XD
Solidworks
Keyshot
Adobe Photoshop
Adobe Illustrator
Problem
As the average lifespan increases, the number of patients within assisted living facilities follows suit. However, these homes have been slow to adopt to digital record-keeping practices, which leaves their patients more vulnerable to medication errors and lost medical records.
What does the client need?
Implementation of "internet of things" technology into injection-moldable pharmaceutical product. Any digital solution should perform a level of communication to the user.
Client
Aptar CSP Technologies is a pharmaceutical product manufacturer that provides complete solutions to improve consumers' and patients' lives.
DASHBOARD KEEPS ALL IMPORTANT INFORMATION IN REACH
Quickly see all patients and the necessary location information. Urgent notifications of medications that need to be administered are highlighted in red.
Clicking on a notification opens up the corresponding medication profile. Clicking on a patient opens up the selected patient's profile, which includes all their medications and details.
ADD NEW PRESCRIPTIONS AS THEY COME IN
Together the physical product and the app make pairing the medication a breeze. Enter medication information, including administration method, then never again.
Medication information can be updated as needed.
MEDICATION PROFILE HOUSES ALL PERTINENT INFORMATION
Open medication profile for patient before administration to confirm delivery methods and dosage.
Patient information at the top adds additional confirmation that the correct medication is given to the proper patient.
RESEARCH
Current medication timers are clunky and lack a deep integration with digital interfaces.
I quickly realized that I would need to develop a new system.
I decided it was best to focus on a specific use-case, rather than just general use. Thus led me into deeper research.
The average person over 65 takes
medications per day.
This includes 4 prescription and 3 over-the-counter.
7
Up to 65% of assisted living facilities still use paper and pencil medical administration record-keeping techniques.
Up to 27% of assisted living residents experience medication errors throughout their stay.
Managing so many medications by hand is a recipe for disaster.
paper record-keeping
digital record-keeping
pros
pros
cons
cons
known and familiar
not power reliant
easily damaged
easily lost
uses significant amount of physical space
less errors
data lasts forever
harder to destroy
easily shared/transferred
security concerns
tedious data transfer
*This chart includes points raised by interviewed nurses.
Persona
Betty Whitt
female
34 years old
higher education graduate
has worked as a nurse for 12 years
has 10 patients daily, each with multiple medications
lack of organization bothers her
DESIGN
Ideation
A user experience journey map was created with the persona and research gathered from interviews in mind to better understand what the solution would need.
From this map, I was able to find three main goals for the digital interface:
Must be easily accessible within the entire complex.
Set up each medication once to reduce tedious tasks.
Redundant visual cues to help reduce errors.
03
02
01
Initial Wireframes
High-Fidelity Wireframes: Version 1
Add new medication
Medication profile
Add new patient
Patient Profile
Dashboard
Secure login
EVALUATION & ITERATION
With the goals for the project in mind, I asked 5 nurses with various levels of experience in assisted care facilities to provide feedback on the functionality of this service.
User Testing Process
In order to qualitatively measure success, I developed a questionnaire that aligned with my goals.
Design Goal
Evaluation Method
provide visual cues to create intuitive interactions
simple and logical flow of information
all necessary information should be easily accessible but secure
easily connect medication to correct patient
With this system, how would you rate your ability to match the patient to their medication?
With this system, how would you rate your ability to find the correct medication amongst a group?
With this system, were there any points where you couldn't find what you needed?
How would you rate the feasibility of using this system daily?
How would you rate the medication set-up process?
Results
Improvements to Be Made
From the user feedback, I was able to gather some improvements that needed to be made in the next iteration:
add view all button for patients
pictures of patient rather than icons would help connect patient to account and create faster patient recognition
view more patient information
What would a web-based software look like?
LATEST PROTOTYPE
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FUTURE STEPS
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